Frequently Asked Questions
Everything you need to know about our luxury-inspired fragrances.
How do you ensure the quality of your fragrances?
Our perfumes are crafted in Grasse, France, using high-quality ingredients. We follow strict EU safety regulations and focus on high concentrations to ensure long-lasting scents that rival luxury brands.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the bottle for a full refund, even if you have already tested it. We want you to find your perfect scent risk-free.
Are your products vegan and cruelty-free?
Yes, all Dossier EU products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients in our formulations.
How long does shipping take within the EU?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Why are your prices so much lower than designer brands?
We eliminate the 'prestige tax' by cutting out celebrity endorsements, expensive advertising, and retail markups. You pay only for the high-quality juice inside the bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.